Where we deliver
We deliver using BOX NOW to destinations and lockers available in the checkout selector. Current availability may vary by postcode, country and carrier capacity.
If your preferred locker becomes unavailable, we will contact you before dispatch or offer the closest available alternative.
Dispatch and delivery estimates
In-stock orders are normally prepared within 1–2 working days. The estimated delivery window shown on the product and tracking pages starts after dispatch and excludes weekends and public holidays.
Dates are estimates rather than guarantees. Carrier disruption, severe weather or unusually busy periods can cause delays.
Shipping price
BOX NOW delivery costs €2 when purchasing one case. Delivery is free when purchasing two or more cases in the same order.
The delivery charge is displayed before payment, and no extra delivery charge will be added after you confirm your order.
Tracking and collection
When the parcel starts moving, we send a tracking link to the email used at checkout. BOX NOW will provide the collection instructions and any access code when the parcel reaches the locker.
Please collect within the period stated by BOX NOW. An uncollected parcel may be returned to us; contact support so we can arrange the next step.
Problems in transit
If tracking has not updated for several working days, the parcel arrives damaged, or you receive the wrong item, email hello@cazy.gr with your order number and photos where relevant. Your statutory rights are unaffected.