Your 14-day withdrawal right
If you are an EU consumer buying online, you generally have 14 days from the day you, or a person you nominate, receives the order to tell us that you wish to withdraw, without giving a reason.
Send a clear statement to hello@cazy.gr with your name and order number. You may use the template below, but it is not required.
“I hereby give notice that I withdraw from my contract for order [order number], received on [date]. Name: [name]. Date: [date].”
Inspecting the product
You may open the parcel and handle the case only as needed to establish its nature, characteristics and fit—the same kind of inspection you could reasonably make in a physical shop.
Please avoid fitting it for prolonged use, scratching it, staining it, or removing protective elements unnecessarily. If handling goes beyond reasonable inspection and reduces the product’s value, we may make a proportionate deduction from the refund. An opened package alone is not an automatic reason to reject a return.
How to return
- Open our custom return centre within 14 days of receiving the order.
- Choose the products and reason for return.
- Use the BOX NOW return label and packing instructions we create for you.
- Keep your return status link until the refund is complete.
If the automated service is unavailable, email hello@cazy.gr and we’ll arrange it manually.
Refunds and return costs
We refund eligible payments, including the least expensive standard outbound delivery option, using the original payment method unless agreed otherwise. We may wait until we receive the goods or you provide evidence that you sent them back.
Unless the item is faulty, incorrect, or we state otherwise, you are responsible for the direct cost of returning it. Premium delivery upgrades are not refundable beyond the cost of standard delivery.
Faulty or incorrect products
The withdrawal process is separate from your rights when goods are faulty, damaged, not as described or incorrect. Contact us promptly with your order number and photos. Nothing in this policy limits mandatory legal-guarantee rights.
Exceptions
Any legal exception to withdrawal will be identified before purchase. Standard, non-personalised iPhone cases are not treated as non-returnable merely because their delivery packaging was opened.